Shipping policy

Last update: 1 March 2026

At The Special Jungle, we handle and ship every order with care. Because we work with living plants, timing, packaging, and transport conditions are important. Our goal is to ensure that your plants arrive in good condition.

Shipping Schedule
Orders are shipped at the beginning of the week, usually on Monday or Tuesday. This reduces transit time and limits the risk of weekend delays. During public holidays or periods of extreme weather, such as frost or heatwaves, we may postpone shipping to protect plant health. If shipping is delayed for this reason, you will be informed.

Once your order has been dispatched, you will receive a confirmation email with tracking information. Please ensure that your shipping details are complete and correct at checkout. We are not responsible for delays or delivery issues caused by incorrect address information.

Shipping Within Europe
We ship within the Netherlands using PostNL. Orders to selected European countries are shipped with UPS. For destinations outside the European Union, live plants and other organic products are not eligible for shipment due to import regulations.

Available destinations are shown during checkout. Delivery times vary depending on the destination country and the carrier.

European Union – All Products Eligible
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Non EU Countries – Excluding Live or Organic Products
Iceland, Norway, Switzerland, Turkey, United Kingdom.

Local Pickup
Orders can be collected by appointment in Meteren, the Netherlands. This allows you to save on shipping costs. A suitable pickup date will be arranged after your order is placed.

Delivery and Missing Parcels
If your order has not arrived within 7 days after receiving the shipping confirmation, please contact us by email and include your name and order number so we can investigate.

Plant Condition During Shipping
All plants are packed carefully using protective materials. Despite these precautions, minor cosmetic imperfections may occur during transport. This may include slight folds, small tears, light bruising, or superficial leaf damage. These transport related effects do not affect the overall health of the plant.

If the plant arrives healthy, minor cosmetic damage is not grounds for a refund.

If multiple fully developed leaves are completely broken off or stems are snapped during transit, please contact us within 24 hours after delivery and provide clear photographs. We will review the situation and work toward an appropriate solution.

Risk and Responsibility
Once the package has been handed over to the carrier, the risk of loss or transport damage transfers to the customer. Please inspect your parcel upon arrival. If there is visible damage to the box, document this before opening when possible. In case of content damage, take clear photographs and contact us promptly.

Returns
Due to the nature of live products, plants and corms cannot be returned unless there is proven significant transport damage or an incorrect item was delivered. Each case is assessed individually based on the information and photographs provided.

We aim for transparent communication and responsible shipping practices while clearly outlining expectations and responsibilities during the shipping process.